Relationships
Relationship Manager - Business Loans
Own the customer after the first conversation - convert warm MSME leads, keep files moving, and turn disbursed loans into repeat and referral business.
- Sector 63, Noida
- Full-time
- 2-5 years
- On-site
- Relationships
Role overview
We are looking for a Relationship Manager for business loans who can take qualified MSME customers from interest to application and stay with them through processing. This is a conversion and portfolio role: you already know how to talk to business owners, you follow up without being asked, and you protect the relationship after disbursement.
Responsibilities
- Take over qualified MSME and business-loan leads and convert them into complete applications.
- Meet or call business owners to understand working capital, expansion, machinery and cash-cycle needs.
- Explain product fit, eligibility, documents, tenure and next steps in plain language.
- Keep the customer informed while credit, operations and lenders review the file.
- Chase pending KYC, bank statements, GST and other documents without dropping the relationship.
- Build a book of MSME customers for top-up, repeat and referral business.
- Coordinate with sales, credit and loan processing so the file does not stall between desks.
- Handle post-disbursement queries and introduce the next suitable product only when it is relevant.
- Maintain accurate CRM notes on conversations, promises and application status.
- Hit conversion and portfolio-quality targets, not just raw meeting counts.
Requirements
- 2-5 years in relationship management, business-loan sales, banking, NBFC or MSME-facing financial services.
- Comfortable owning a customer from first meeting through disbursement.
- Strong follow-up, negotiation and plain-language product explanation.
- Experience with MSME or business loan products is preferred.
- Willingness to meet customers at the Sector 63 desk and, when needed, at their place of business.
- Fluent Hindi and English. Basic Excel and CRM comfort.
Preferred Qualifications
- An existing book of MSME, trader or CA relationships in Noida / NCR.
- Experience handing files to credit and operations without losing the customer.
What You'll Do Well
- Convert warm leads without overselling.
- Keep customers informed when a file is pending.
- Earn referrals after a clean disbursement.
- Work with credit and operations as one desk, not as opposing teams.
Compensation
Competitive salary + performance-based incentives. Final compensation will depend on experience, skills, and performance.
